Speaking With Grace: A Community Service Program for Cultivating Polite and Contextually Appropriate Communication Among Visitors of Taman Baca Sastra Nusantara, Yogyakarta
Keywords:
polite communication, taman baca Yogyakarta, sociopragmatics, community service, literary space, visitor communicationAbstract
Reading gardens (taman baca) in Yogyakarta serve as vital literary and cultural spaces, yet visitor communication in these environments frequently lacks the politeness and contextual appropriateness expected in literary-cultural settings. This community service study presents a structured mentoring program designed to cultivate polite, contextually appropriate verbal and non-verbal communication among visitors of Taman Baca Sastra Nusantara in Yogyakarta Special Region. Implemented from March to October 2024 through a five-phase participatory framework involving 45 regular visitors, the program combined politeness theory instruction, role-play simulation, in-situ coaching, and reflective peer feedback. Outcomes were assessed across three domains: politeness knowledge, communicative practice quality, and visitor self-efficacy in literary social settings. Pre-post comparisons documented significant improvements across all domains, with particularly strong gains in the appropriate use of address forms, request strategies, and turn-taking conventions specific to literary discussion contexts. The study affirms that community-based language mentoring grounded in sociopragmatic principles can meaningfully transform the communicative culture of public literary spaces.
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